Start your recovery
Talk to a ChainGuard Recovery specialist
Share what happened, which wallet or exchange is involved, and what assets are at risk. Our forensic recovery team will assess feasibility and outline a secure, non-custodial plan. No recovery, no fee.
Contact information
Prefer to speak directly? Reach our recovery coordination team using the details below and reference your case in the form.
Response time
Most inquiries receive a reply within one business day.
Case intake form
Tell us about your wallet
Please provide accurate, honest details so our team can quickly evaluate your case. Do not share your seed phrase or private keys—we will never ask for them.
- • Wallet or exchange name (e.g., MetaMask, Ledger, Binance)
- • Network or blockchain involved (e.g., Bitcoin, Ethereum)
- • Approximate value and when the issue occurred
Client testimonials
“I thought my Bitcoin from 2014 was gone forever. ChainGuard patiently walked me through every step and recovered funds I had written off.”
Daniel W.
Recovered long-lost BTC wallet
Our standards
- ✓
Legally binding agreements
Clear, written engagement terms so you know exactly how your case is handled.
- ✓
No recovery, no fee guarantee
If your assets cannot be recovered, you do not pay a success fee.
- ✓
In‑person consultations available
For high-value or complex cases, on-site or video consultations can be arranged.