Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ChainGuard Recovery website and any consultation or crypto asset recovery services we provide (collectively, the "Services"). By using the Services, you agree to be bound by these Terms. 1. Our services ChainGuard Recovery is a specialised crypto asset recovery firm. We review cases, perform technical and investigative work, and, where feasible, assist clients in attempting to regain access to or control over digital assets. Unless explicitly agreed in writing, we do not provide legal, tax, or investment advice. Any detailed commercial terms (including pricing, scope of work, and jurisdiction-specific provisions) will normally be set out in a separate engagement letter or service agreement. If there is a conflict between these Terms and an executed engagement document, the engagement document will prevail for that specific relationship. 2. No guarantee of recovery Crypto asset recovery is inherently uncertain. Many factors, including prior actions by fraudsters, technical limitations, and the cooperation of third parties, can affect what is possible. We do not guarantee that any particular recovery effort will succeed, that funds will be returned, or that legal or investigative outcomes will be achieved. 3. Eligibility and your responsibilities By using the Services, you confirm that: - You are at least the age of majority in your place of residence and have the authority to enter into these Terms. - Any information you provide is accurate, complete, and not misleading. - You are not seeking assistance to launder money, evade sanctions, or engage in any unlawful activity. You are responsible for maintaining the confidentiality of any non-public information we share with you, and for complying with applicable laws in your jurisdiction. 4. Client information and confidentiality We treat information you provide to us as confidential and use it primarily for assessing and working on your case, in line with our Privacy Policy. We may share information with trusted service providers, technical experts, and, where appropriate, law-enforcement or regulatory bodies, as described in the Privacy Policy or in your engagement documentation. 5. Fees and payment We often operate on a "no recovery, no fee" or success-based model, but specific fee structures vary by case. The applicable fee model, percentages, and any retainers or expenses will be described in writing before we commence substantive work on your behalf. 6. Acceptable use You agree not to: - Use the Services for any unlawful purpose. - Attempt to gain unauthorised access to our systems or to other users' information. - Interfere with or disrupt the security or integrity of the Services. We reserve the right to decline or terminate a case where we reasonably believe that continuing would be unlawful, unethical, or create unacceptable risk. 7. Intellectual property All content on this website, including text, graphics, logos, and layout, is owned by or licensed to ChainGuard Recovery and is protected by applicable intellectual-property laws. You may use the website for personal or organisational reference, but you may not reproduce, modify, or redistribute its content for commercial purposes without our prior written consent. 8. Third-party services and links Our website or communications may contain links to third-party websites, tools, or services. We do not control and are not responsible for the content, security, or practices of those third parties. Your use of third-party resources is at your own risk and may be subject to additional terms. 9. Limitation of liability To the fullest extent permitted by law, ChainGuard Recovery and its personnel will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Services. To the extent we are found to have any direct liability to you, and unless otherwise agreed in an executed engagement, our aggregate liability in connection with the Services will be limited to the fees you have paid to us in the twelve (12) months preceding the event giving rise to the claim, or to any lower amount required by applicable law. 10. Changes to these Terms We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the changes. 11. Contact If you have questions about these Terms or our Services, please contact us at support@Chaninguard.com. If you are an existing client, you may also contact your usual ChainGuard Recovery representative. Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable law.