Privacy Policy

This Privacy Policy explains how ChainGuard Recovery ("ChainGuard", "we", "us", or "our") collects, uses, and protects information about you when you visit our website, request a consultation, or engage our crypto asset recovery services. 1. Information we collect - Contact details such as your name, email address, phone number, and preferred messaging handle (for example, Telegram). - Case information you choose to provide about your situation, wallets, transactions, and any supporting documents. - Wallet and blockchain information such as public wallet addresses, transaction hashes, and other on-chain data relevant to a recovery assessment. - Technical information including IP address, browser type, device identifiers, and basic usage data collected through server logs or similar tools. - Identity and verification data that you may provide when we are required to perform know-your-customer or other compliance checks. 2. How we use your information We use the information we collect to: - Review and triage potential recovery cases. - Communicate with you about your enquiry, consultation, or active case. - Perform blockchain analysis, technical diagnostics, and other work necessary to attempt a recovery. - Operate, secure, and improve our website and services. - Comply with legal, regulatory, and risk-management obligations. 3. Legal bases for processing (EEA/UK visitors) Where applicable data-protection law requires a legal basis, we typically rely on one or more of the following: - Your consent, where you voluntarily submit information to us. - Performance of a contract or steps taken at your request prior to entering into a contract. - Our legitimate interests in operating a secure and effective crypto recovery practice. - Compliance with legal obligations. 4. How we share information We do not sell your personal information. We may share information: - With carefully selected technical experts, investigators, or service providers who assist us with case assessment, blockchain analysis, secure infrastructure, or communication tools. - With law-enforcement agencies, regulators, or other authorities when you ask us to, where it is necessary to protect your vital interests, or where we are legally required to do so. - With professional advisers such as lawyers or accountants where appropriate. - In connection with a merger, acquisition, or similar corporate transaction, to the extent permitted by law. Any third parties that process personal information on our behalf are expected to do so only under instructions from us and in a manner consistent with this Privacy Policy and applicable law. 5. International transfers Because crypto cases and investigations are often cross-border, your information may be processed in countries other than the one in which you reside. Where required, we take steps to ensure that appropriate safeguards are in place for such transfers. 6. Data security We apply technical and organisational measures designed to protect personal information, including access controls, least-privilege practices, and secure communication channels where appropriate. No system can be guaranteed to be perfectly secure, but we aim to reduce risk to a level appropriate to the sensitivity of the data we handle. 7. Retention We retain information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the case and the type of information. 8. Your rights Depending on your location, you may have rights under data-protection law, such as the right to: - Access a copy of personal information we hold about you. - Request correction of inaccurate or incomplete information. - Request deletion of certain information, subject to legal and contractual limitations. - Object to or request restriction of certain processing. - Withdraw consent where we rely on your consent. To exercise these rights, please contact us using the details below. We may need to verify your identity before responding. 9. Children Our services are designed for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate steps. 10. Changes to this Privacy Policy We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically. 11. Contact us If you have questions about this Privacy Policy or how we handle your information, you can contact us at: Email: support@Chaninguard.com Phone: +1(647)362-4868 If your concern relates to an active engagement, you may also use any dedicated contact channel provided to you in your engagement documentation.